Over the last few months I have come across a couple of occasions where some businesses were too busy for my business. In one case a painter was too busy to even call my mother even though he had arranged to do so on a number of occasions.
Today I rang a bike shop to get my bike serviced and was asked a few questions about my bike and then he said, we are too busy, we're only taking in bikes we have sold. Charming! Why did he ask me all the questions about the bike?
There will be times ahead when you won't have as much business and the people you have treated right will come back again and again, so have a bit of foresight and at least call us back, or tell us straight up if you can't take our business